电信客服代表（customer supoort agent）

18.50~20.00 加元/小时 推荐

收藏职位

发送邮件

拨打电话

查看电话

及时接听处理大量呼入及呼出电话 处理在线订单并解答客户咨询 完成客户已下好的订单，并跟踪订单直至完成 回答客户对产品账单等问题，满足客户需求 提升首次来电解决率（First Call Resolution） 达成通话质量、效率及准确性指标 熟练使用多个计算机系统 记录并录入通话信息至系统 基本要求： 具备优秀的语音表达能力（语调、发音清晰） 熟练使用电脑、网页操作及数据录入 以客户为中心，服务意识强 专业、自信的工作态度 乐于助人，愿意接受培训与指导 能适应快节奏、高变化的团队环境 优先条件： 有电话客服 / 呼叫中心经验 主要使用英语， 会法语或普通话/粤语者优先 具备客户服务意识 具备团队合作能力并能达成个人及团队目标 大专或以上学历优先 英语流利 具备客服意识，谈判能力及异议处理能力 经验要求： 有客服相关工作经验者 呼叫中心经验1年以上（优先） 欢迎各大毕业学生，公司可协助移民 无经验者 我们提供带薪培训 工作时间： 10:00 AM – 7:00 PM 每周工作5天（通常为4个工作日 + 1个周末，周末必须出勤1天） 每周40小时 工作类型：全职（12个月固定合同, 一年后可转永久合同) 工作地点：线下办公（In person） 员工福利： 可协助移民，（Title and PNP support program.） 休闲着装 牙科保险 延伸医疗保险 视力保险 感兴趣求职者，发送简历到 [email protected] Job Description: At Carry Telecom Inc, we proudly demonstrate our commitment to innovation, leadership, and success, which comes from the collaborative efforts of our team. We pride ourselves on having a flat operating structure with an incredible entrepreneurial spirit. We have an excellent reputation for our unique culture and fun atmosphere. Essential Duties and Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner Process online orders and answer customer inquiries Achieve conversion and revenue targets on orders Resolve customer issues and meet customer needs Utilize First Call Resolution on prior orders Achieve call quality, productivity, and accuracy targets Utilize multiple computer systems Record and enter call activities into a computer information system software Required Knowledge, Skills & Abilities: Excellent voice quality, tone, pronunciation, and inflection Strong computer, web navigation, and data entry skills Desire to exceed customer expectations Professional and confident demeanour Extremely helpful to customers Open to observation and coaching Thrives as a team player in a fast-paced, high-energy, change-oriented environment Desired Knowledge, Skills & Abilities: Experience in tele sales, customer service or call centre environment. Able to speak French or Cantonese/Mandarin a plus Ability to work in a team environment to achieve individual and team targets Equivalent or higher College degree is preferred Excellent command of the English language. Strong negotiation and objection handling skills. Working hours: Regular working hours are from 10:00am-7:00pm. It will usually be 4 weekdays, and 1 day on weekend (1 day on the weekend is mandatory), 40 hours a week. Job Types: fixed-term full time contract (12 months) on-site job. Benefits: Casual dress Dental care Extended health care Vision care Experience: Call centre: 1 year (preferred) Language: English (required) please sent the resume to [email protected]