Order Desk / Administration

18.00~20.00 加元/小时

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详细介绍

Job Summary: Accusize Industrial Tools, located in Great Toronto Area, Canada, has served Canadian metalworking customers and businesses since 2008 by supplying professional industrial tools. Accusize Industrial Tools is a competitive Canadian distributor of Measuring Instruments, Machine Tool Accessories, and Industrial Cutting Tools. We are looking for an order desk clerk to commit team by assisting in coordinating the e-commerce orders and dispatch-related fulfillment. You will also provide administrative operational support and report activities to ensure that day-to-day activities run smoothly. We are a small-sized company so the right candidate must be able to multitask. We will provide you with hands-on training and ongoing support to help you succeed in your position while you take on this role and learn about our business. Job Responsibilities: • Answer phones and reply to customer emails. • Processing customer orders received via phone, email, fax, or in person, providing customer follow-up as required to ensure customer needs are met or exceeded. • Quote to customers accurately, providing the customer with alternatives if the required products are out of stock. • Contact the customer directly on each order when received if there is an issue with the order, such as merchandise pricing difference, inventory issue, shipping delays, or other concerns. • Process customer return/exchange requests. • Enter daily orders into QuickBooks. • Pick/fill orders as required. • Other office and warehouse duties as assigned. Required Skills: • Excel 365 o XLOOKUP/VLOOKUP o PivotTable • Strong English communicating o Speaking, writing and listening • Mandarin communicating • Excellent Customer Service • Capable of professionally operating Windows 11 • Attention to detail; taking initiative; analytical thinking. • Able to work in a fast-paced environment. • Superb time management skills and the ability to coordinate team activities. • Works well individually and as part of a team. • Must be punctual and reliable. • Prior work experience in a similar field is preferred. Additional Application Information: • We will send you some practice in Excel and English Writing during the interview. Moreover, the following skills will be taken as assets: o QuickBooks (Enterprise, Desktop) o French speaking and writing o Amazon OPS experience o Shopify OPS experience • After you are hired and before starting the job, you are required to complete warehouse safety-related online assignments. In addition, we will provide you with safety boots for you to work in the warehouse when warehouse duties are assigned.