Experience Operator

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What will you be doing: This position is onsite at the Toronto store. We are looking for someone to join our team on a full-time basis. As the experienced operator of one of our stores, you will have the following responsibilities: • Live the Sandbox VR way: Exceed the expectations of our guests and team by promoting the culture, mission, and core values. • Deliver an Incredible Guest Experience: You will be responsible for your store's day-to-day operations and will ensure an incredible guest experience for every person who walks into your store. • Technical support and troubleshooting: You will monitor, manage, and partner with the Hong Kong support team to troubleshoot any technical issues that may arise in day-to-day operations. • Safety and Cleanliness: ensuring the safety and cleanliness of our equipment and location exceed the expectations of our guests and team. • Communication: consistently and effectively communicate all new initiatives, store issues, project updates, and ideas through the proper communication channels. Who we are looking for: We are seeking a motivated individual to take on the role of Experience Operator – Retail. Ideally, you are an early adopter of new technology platforms and can easily explain user experience to those less knowledgeable. • Guest Service Focuses: Delivering an exceptional experience to all our guests is the most important thing we can do in our company, so you should have great retail, guest service, or hospitality experience. You will need to communicate and present clearly and warmly, and most importantly, demonstrate extreme empathy for our guests and staff's needs. In addition, you will be expected to maintain a professional appearance and demonstrate integrity, honesty, and knowledge to provide a white-glove experience for our guests. • Physical Stamina: Because this is a retail position, you will be expected to stand and walk around for long periods. Occasionally, you will be required to bend, lift (more than 25 lbs.), or climb upstairs. You will also need strong close-distance hand-eye coordination and dexterity capabilities to handle technical support tasks. • Team First Mentality: At Sandbox VR, we live by the team-first mentality. Leaders are expected to lead from the front and set a positive example for the team by living the Sandbox VR way, especially during high-volume/intensity situations. • Work Ethic: We are building the future of entertainment, so we are looking for a leader who understands the hustle, urgency, and work ethic required to bring something new to the world. You should be a strong problem solver with a track record of sound judgment and can learn independently and quickly on the job to master our platform technically and operationally.