Fran's Restaurant

I would give zero stars if possible. Visited & asked for a table for 1 as I travel alone. Girl took me to the other end of the restaurant where no-one else was seated at all & right next to where all the garbage from the kitchen was. She dumped down the menu & cutlery & walked off, even though I said excuse me.... to ask to sit elsewhere. I walked back down myself & eventually an older male member of staff asked me what the problem was... I asked to sit somewhere else, he was rude & off hand put a menu & cutlery on another table & said 'better'?! My response was table - yes, service 'no' and I walked out as he sarcastically told me to have a nice day!! Wouldn't go anywhere near the place.... can't comment on the food as didn't get that far but staff attitude was appalling. Instead I went to Asian Gormet in Little Canada just up the road where they could not have been more friendly or helpful.

Awful food. I got the Shepherd's Pie and it was so runny and under-seasoned. The vegetables were just not good. I didn't finish my meal. Would not return again.

Terrific old diner right across the street from Massey Hall and steps away from the CAA Mirvish theater. The food is tasty and portions generous, and servers are always friendly and attentive. Make sure you save space for dessert! This is one of our go to spots when we have downtown show tickets. Would recommend Fran's for a casual bite before a show or if your just looking for a good hearty meal downtown.

I can stress enough how amazing this restaurant is. Servicers are so friendly, the atmosphere is always pleasant and the FOOD. THE FOOD!!!! Oh my, I’ve been to Frans so many times and the food is always the right temperature, also seasoned well. I can’t complain at all.

Kaleigh was our server, on June 30, 2024 - a pleasant person, with excellent customer service skills, and a good sense of humour. Thank you.

All the food was really good, and our waiter was very friendly.

I came to this place for a coffee and a quick meeting because it was relatively empty, I specifically asked to be seated in a place where there’d be no other guests. I understand if they weren’t able to accommodate their request if the restaurant was busy, however there was literally one other group in the restaurant. They saw a family right beside me in the middle of me taking a really important meeting when I specifically asked that alone. I just don’t understand the level of service. I guess that’s what you expect from a low quality diner.

Ordered the clubhouse sandwich. It was pretty inedible. The chicken is IQF (individually quick frozen) it was like paste, horrible texture. The bacon was so overcooked and very salty. I asked for a side of gravy and our server who BTW was extremely friendly and helpful, informed me that they charge $5.00 for a small ramekin of it. I passed.. milkshakes are great!

Came here after work because I was craving something sweet. Ordered chocolate chip pancakes and a tea. The pancakes were delicious, and the tea was good too. I was served very quickly and staff were very friendly. Would definitely go back.

Fran would be ashamed. I ordered beer batter fish and chips and served a plate with visible grease and fish coated in batter that had zero taste of beer and was the texture of fried chicken breading. They took an order from another table to replace mine, delaying that table's evening. The server was overly energetic to the point of annoying and tried to watch me use the machine to pay. She also questioned the amount I tipped. This place used to be one of the best diners in the city but has taken a massive slide lately.