CHAT Insurance, an independent P&C insurance brokerage located at the center of Markham, is one of the most fast-growing insurance brokerages in Ontario. CHAT Insurance is representing 17 well-known insurance companies to offer comprehensive insurance solutions including Commercial, Home, Auto, and Travel insurance products to our customers.
In support of our growth, we are seeking a Customer Services Representative to assist the Personal Lines department in meeting our service level objectives.
1.Quality servicing of clients
2.Assist clients with policy questions and issues
3.Obtain missing/additional information from clients for renewal insurance applications
4.Process new business policies, endorsements, renewals, and cancellations using various insurance company web portals and internal agency management system
5.Assist clients with billing and payment issues
6. Handle, process, and follow-up on claims
7.Create certificates of insurance
8.Educate and recommend available protection to complement new and existing policies
9.Develop strong customer relationships
10.Other General Office Duties to be Assigned
1. High school diploma (completed);
2. Strong interpersonal and communication skills, fluent in English, Mandarin, and Cantonese;
3. Proficiency with problem-solving;
4. Able to multi-task (think, talk and type) in a fast-paced environment;
5. Excellent computer skills;
If you believe you might be a fit and meet the qualifications noted above, then please email your resume with a brief covering letter to firstname.lastname@example.org
. Please be noted that only the qualified candidates will be contacted.
CHAT Branding Video: